Privacy Policy

• Your privacy and that of any other person whose information You provide to Us are important to us. Please see our Privacy Policy for details of what information We collect and how We will use and protect it. It also describes the purposes for which we collect that personal information. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
• You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

1)    DEFINITIONS

In this Privacy Notice, the following definitions are used:

Cookies

a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

Data

includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

Data Protection Laws

any applicable law for the time being in force relating to the processing of Data.

User or you

the natural person who accesses our stores, website or mobile application.

2)    WHAT DATA DO WE COLLECT ABOUT YOU

Z7 Pharmacy collects Data for various purposes set out in this Privacy Notice.

This Data includes, without limitation, the following categories:

1. Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
2. Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
3. Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
4. Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
5. Health related information: such as information or records relating to Your medical/health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, laboratory testing results and any other information inferred there from
6. Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
7. Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
8. Your reviews: feedback and opinions about our products, programs and services.
9. Loyalty programmed information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner program affiliation.

3)    DATA SHARED BY YOU

Z7 Pharmacy may collect your Data in several ways from your use of our stores, website or mobile application. For instance:

1. when you register with us to receive our products and/or services;
2. when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;
3. when you complete surveys conducted by or for us;
4. when you elect to receive any communications (including promotional offers) from us;
5. from the information gathered by your visit to our stores, website or mobile application.

4)    HOW TO CONTACT US

To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at vrgclinic@gmail.com. You may contact us for information on Service Providers, Partners and Tata Group Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.

5)    APP PERMISSIONS THAT WE CAPTURE

We ask for the following app permissions while onboarding, in order to optimize the experience for you:

1. Location : It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of products. You can change this anytime.
2. Camera : To allow you to take a photo of prescriptions & directly upload it to the app.
3. Photos/Media/Files : Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device.
4. SMS : To support automatic OTP confirmation, so that you don't have to enter the authentication code manually.
5. Receive SMS : This helps us to send you payment related SMS by our payment partner RazorPay.
6. Access Wifi State : This helps us to optimize your experience based on the Wifi’s strength and signals, especially for optimizing video consultations.
7. Record Audio : To enable video consultations with doctors.
8. Bluetooth : Bluetooth is used to redirect to bluetooth headset during video consultations.

 

 

 

 

 

 

6)    YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Z7 Pharmacy as described in this Privacy Notice.
You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below.

• Right to Access, Review and Modify
• Right to Correction
• Right to Withdraw Consent

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

7)    WHERE WE STORE DATA

Data collected under this Privacy Notice is hosted on servers located in India.